Regaining Access to Your Account It's happened to us all at some time: we lose access to an account that is ours. We will help you get your account back. Please provide as much information as possible. For security reasons, we may need to verify your identity manually. We will respond within 72 hours. Have you tried the Password Reset and Recovery tool? First name Second name Job title Organization Street Suburb/Town City Country International Telephone Email address (working) Old username, if any Old password, if any Proposed new username? Please provide any additional information that may help us identify your lost account